Política de reembolso

We have a 4 day return policy, which means you have 4 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyers are responsible for shipping cost of returning any items. 

To start a return, you can contact us at Intissar.store@hotmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Intissar.store@hotmail.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (Underscarves, Scarf clips) custom products (Jalabas). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you can make a separate purchase for the new items.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Seasonal items are not refundable such is Eid and Ramadan items 


Wrong address  
Please verify the address including postal code, house number, apartment  number, telephone and email before sending your order. Buyers will be responsible for undeliverable packages  due to wrong or incomplete address shipping cost and the shipping of resending the items back to the customer.